Frequently Asked Questions

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At Poffie Girls, we understand that you may have questions during the wedding planning process about appointments, ordering dresses, alterations, and more. Below is a list of frequently asked questions, if the information you are looking for is not here, please email or give us a call at (704) 866‑0198

Yes. We ask that you visit us by appointment so that our talented stylists may provide you with an intimate, personalized experience while helping you find the perfect wedding dress for your special day.

Please arrive on time for your appointment.  In most cases, we have appointments immediately prior and immediately following your appointment.

Your consultant will be popping in and out of the bridal suite to help you into each gown... so wear something you are comfortable in.  Light colored undergarments, strapless bra, and spanx (if desired) are suggested.

We typically allow an hour to an hour and a half for bridal appointments.

As we are a small boutique, we ask that you limit your guests to no more than 4. We understand that there are many special people in your life that want to be a part of this momentous decision; however, too many opinions can actually be detrimental. Try to limit your guests to those who understand your personal style and the overall look and feel of your wedding so that they can assist you in selecting a gown that complements both. We also now offer a Private Champagne VIP appointment for you and up to ten guests! Please call for details. 

We ask that you do not bring food/drink into the bridal salon.  Our goal is to protect our gowns in the store.

Typically it takes 6-9 months for special order bridal gowns to arrive in our store; however, anything in the store may be purchased off the rack to accommodate a close wedding date.

We require 65% down.  We accept cash, Apple Pay, Afterpay, Visa, American Express, Master Card, and Discover. Please note we do not accept checks. You can also access your Poffie Girls Client Portal 24/7 to make payments, get balances and check statuses. 

All sales are final and cannot be cancelled, returned, or exchanged and no refunds or store credits can be given on your purchase. This is the same policy that is used by most bridal salons.

Be sure to log in to your Poffie Girls Client portal frequently to check the status of your ordered items. This can be accessed 24/7. 

Poffie Girls does not provide or offer bridal gown alterations.  Please be aware that  bridal and formal wear are never a custom fit and therefore alterations will be needed to ensure a perfect fit. Alteration fees are not included in the price of the gown and Poffie Girls is NOT responsible for alterations. We recommend reaching out to other brides or use a local to you professional bridal seamstress. 

A trunk show is when a designer sends in an extended version of their collection. There is a discount or special offer that is provided during the event as an incentive to buy.  Very often, the designer or a company representative is present at the trunk show, which allows you to fully experience the nuances and beauty of the collection. See our EVENTS tab to view our exciting line up of upcoming trunk shows. 


They are allowed, but we ask that you refrain from taking them until the end of the appointment when we have helped you narrow down your choices to 3 gowns. Taking them throughout the appointment can be distracting and may not be the best use of your time.

We also ask that when viewing the photos to remember that our gowns are samples and may not be in the color or condition that your gown will be upon its arrival. Also, the gown has not been professionally fit to your body and therefore may not be lying exactly right.

For a stress-free timeline, plan on ordering your dress 9 to 12 months prior to your wedding date. Dresses are made to order, and can take up to 5 to 7 months to produce, plus 2 to 3 months for tailoring.


There are rush options for weddings under 6 months, but rush fees do apply and vary based on designer and timeline. Your personal stylist can better guide you through pricing per designer during your appointment.


Here is our recommended timeline:

  • Bridal Gown 9-12 months in advance of your wedding
  • Bridesmaids 5 months in advance of the wedding
  • Accessories 2-3 months in advance of you wedding
  • Veil 2-3 months in advance of the wedding


Better yet, purchase them all the day of your bridal appointment so you can see the completed look all together. 

With lots of in stock options from Poffie Girls  and our designers, you can still find your dream dress even if your wedding is right around the corner.  There are rush options for weddings under 6 months, but rush fees do apply and vary based on designer and timeline. Your personal stylist can better guide you through pricing per designer during your appointment.